AmiraClean Limited – Website Terms of Service

Last updated: 25 September 2026

1. About These Terms

These Terms of Service (“Terms”) govern your use of the AmiraClean Limited website, including your use of our website to browse information about our services, contact us, submit an enquiry, request a quotation or otherwise communicate with us through the website.

Please read these Terms carefully before using our website.

By using our website, you agree to comply with these Terms.

If you do not agree with these Terms, you should not use the website.

These Terms relate principally to the use of our website. Where you subsequently purchase cleaning services from AmiraClean Limited, additional service-specific terms, quotation terms, contractual documents or other conditions may apply.

Nothing in these Terms affects any statutory rights you may have that cannot lawfully be excluded or restricted.

2. About AmiraClean Limited

This website is operated by:

AmiraClean Limited
Company Registration Number: 17404071

Registered Office:
Avenue Business Centre
17 New Road Avenue
Chatham
Kent
United Kingdom
ME4 6BA

Telephone: 0333 880 0029

Email: enquiries@amiraclean.co.uk

Privacy enquiries: privacy@amiraclean.co.uk

AmiraClean Limited is referred to throughout these Terms as “AmiraClean”, “we”, “us” or “our”.

“You” and “your” refer to the person accessing or using our website.

3. Our Website

Our website provides information about AmiraClean and the cleaning and related services that we offer.

These may include services such as:

residential cleaning;
commercial cleaning;
office cleaning;
end of tenancy cleaning;
deep cleaning;
communal area cleaning;
after builders cleaning;
carpet and upholstery cleaning;
property management cleaning;
short-let and holiday rental cleaning;
move-in and move-out cleaning;
washroom and hygiene services; and
other cleaning or related services that we may offer from time to time.

The availability, scope and suitability of a particular service may depend on the property, location, circumstances, risk assessment, staffing, equipment and other relevant considerations.

Information appearing on the website does not mean that every service is available in every location or circumstance.

4. Website Information Is Not Automatically a Contractual Offer

Information about our services displayed on the website is provided to help you understand the services we may offer.

Unless expressly stated otherwise, website content is an invitation for you to make an enquiry or request a quotation and does not, by itself, constitute an offer capable of acceptance or create a contract requiring us to provide a service.

Submitting an enquiry or requesting a quotation does not automatically create a cleaning-service contract between you and AmiraClean.

A service contract will arise only when the applicable booking, quotation or contractual process has been completed and the parties have reached the necessary agreement.

5. Requesting a Quotation

You may be able to request a quotation through our website.

We may ask you to provide information including:

your name;
business or organisation name, where applicable;
email address;
telephone number;
service location;
type of cleaning required;
information about the property or premises;
preferred timing;
preferred frequency; and
other information reasonably required to understand your cleaning requirements.

You are responsible for ensuring that information supplied to us is accurate and sufficiently complete.

6. Our Online Quotation System

Our website quotation process may use third-party technology or cleaning-management software, including CleanFlo, to receive and manage enquiries and quotation information.

Although such technology may facilitate the process, your cleaning enquiry is made to AmiraClean Limited.

Use of a quotation form does not mean that the technology provider is the cleaning contractor or is responsible for providing AmiraClean’s cleaning services.

Information submitted through the quotation process will be handled in accordance with our Privacy Policy and applicable data-protection requirements.

7. A Quote Request Is Not a Confirmed Booking

Submitting a request for a quotation does not guarantee:

acceptance of the work;
availability;
a particular cleaner;
a particular appointment;
a particular price;
a particular completion time; or
commencement of a cleaning service.

We may need further information before providing a quotation.

For some properties or commercial requirements, we may recommend or require a site visit, telephone discussion, video assessment, photographs or other reasonable information before finalising a quotation.

8. Quotations

Where we provide a quotation, it will be based on the information available to us at the time.

A quotation may specify matters such as:

services included;
exclusions;
estimated or agreed cleaning time;
frequency;
staffing arrangements;
price;
taxes where applicable;
equipment or products;
additional services;
payment arrangements;
quotation validity; and
other relevant conditions.

The quotation should be read together with any applicable Cleaning Service Terms & Conditions or other contractual documents supplied with it.

If the actual circumstances are materially different from those described to us, we may need to discuss a revised scope or quotation before additional work is undertaken.

We will not impose additional charges on a consumer merely because work proves more difficult than anticipated where doing so would be inconsistent with the agreed contract or applicable consumer law.

9. Accuracy of Information Provided by Customers

When requesting a quotation or service, please provide information that is accurate to the best of your knowledge.

Relevant information may include:

property size;
number of rooms;
condition;
occupancy;
access arrangements;
pets;
parking restrictions;
specialist surfaces;
hazards;
significant levels of soiling;
building works;
access limitations; and
any other information materially relevant to the proposed service.

If important information changes, please tell us as soon as reasonably possible.

10. Photographs Submitted Through the Website

Where our website or quotation process allows photographs to be uploaded, please only provide photographs reasonably relevant to your enquiry.

You should avoid unnecessarily including:

identifiable people;
children;
identity documents;
financial documents;
medical information;
computer screens containing confidential information;
private correspondence; or
other sensitive personal information.

By submitting photographs, you confirm that you are entitled to provide them to us for the relevant purpose.

We will process personal data contained in submitted material in accordance with our Privacy Policy.

11. No Guarantee of Particular Cleaning Results

Cleaning outcomes depend on numerous factors, including:

age and condition of surfaces;
staining;
previous damage;
wear;
material type;
manufacturer requirements;
level of soiling;
accessibility; and
whether particular marks can safely be treated.

Unless expressly agreed otherwise, references to cleaning do not amount to a guarantee that every stain, mark, discolouration, odour or defect can be removed.

Cleaning cannot necessarily reverse:

permanent staining;
deterioration;
corrosion;
scratching;
fading;
wear and tear;
damaged finishes;
mould-related damage;
burns; or
other permanent physical damage.

Nothing in this section limits our legal obligation to perform consumer services with reasonable care and skill where the Consumer Rights Act 2015 applies.

12. End of Tenancy Cleaning

Where we provide information about end of tenancy cleaning, we do not guarantee the return of a tenancy deposit unless a specific written contractual commitment expressly states otherwise.

Deposit decisions may depend on matters outside our control, including:

property condition;
inventory evidence;
damage;
missing items;
rent or other contractual matters;
landlord or agent decisions; and
tenancy-deposit dispute procedures.

Our role is to provide the cleaning service agreed with the customer.

13. Availability of Services

We may decide that a requested service is outside our service scope or cannot reasonably or safely be undertaken.

This may include situations involving:

hazardous substances;
unsafe premises;
serious biohazards;
uncontrolled construction hazards;
specialist remediation;
unsafe work at height;
pest infestations requiring specialist treatment;
structural hazards;
illegal activities; or
work requiring qualifications, equipment, permissions or insurance outside our service capability.

We may recommend that an appropriately qualified specialist is used instead.

14. Consumer Rights

If you are a consumer, you have statutory rights under UK consumer law.

Among other protections, the Consumer Rights Act 2015 requires services supplied to consumers to be performed with reasonable care and skill. Information provided about a service may also become contractually binding in circumstances specified by the Act.

Nothing in these Terms excludes, restricts or attempts to override rights or remedies that cannot lawfully be excluded or restricted.

Where these Terms conflict with a mandatory consumer-law right, the mandatory legal right will prevail.

15. Consumer Cancellation Rights

If you are a consumer and enter into a cleaning-service contract with us online, by telephone or otherwise at a distance, you may have a statutory right to cancel the service contract within 14 days, subject to the applicable rules and exceptions.

The precise cancellation rights applicable to a booking will depend on how and when the contract was concluded and whether you requested services to begin during the cancellation period. The Consumer Contracts Regulations include a 14-day cancellation right for qualifying distance and off-premises contracts and contain provisions concerning early performance of services during that period.

Where applicable, the relevant cancellation information will be provided as part of our service-contract or booking process.

These website Terms do not remove any statutory cancellation right.

16. Business Customers

If you use our website on behalf of a company, partnership, charity, public authority or other organisation, you confirm that you have authority to make enquiries or provide relevant information on behalf of that organisation.

Commercial cleaning contracts may be subject to separately negotiated terms, specifications, service levels and contractual conditions.

Consumer-specific statutory protections may not apply to business-to-business contracts.

17. Acceptable Use of Our Website

You must not knowingly use our website:

unlawfully;
fraudulently;
to impersonate another person;
to transmit malicious software;
to interfere with website security;
to attempt unauthorised access to systems or data;
to submit deliberately false enquiries;
to scrape or systematically extract website content without permission where prohibited by law;
to infringe intellectual-property rights;
to harass our employees or representatives; or
in any manner that could damage, disable or materially interfere with the website.

18. Website Availability

We aim to keep our website reasonably accessible, but we do not guarantee uninterrupted availability.

The website may occasionally be unavailable because of:

maintenance;
upgrades;
hosting problems;
security measures;
third-party failures;
internet outages;
technical faults; or
circumstances outside our reasonable control.

We may modify, suspend or discontinue parts of the website where reasonably necessary.

19. Website Accuracy

We take reasonable steps to keep website information accurate and current.

However, website information may occasionally:

become outdated;
contain typographical errors;
require clarification; or
differ from the final service specification applicable to a particular customer.

Where a specific quotation or contract is issued, you should rely on the applicable contractual documents for the agreed service, subject always to applicable law and any legally binding representations.

20. Articles, Guides and Insights

Our website may contain articles, cleaning guides, checklists, FAQs and other informational content.

These materials are provided for general information.

They are not intended to constitute:

legal advice;
health and safety consultancy;
medical advice;
building or surveying advice;
tenancy-deposit adjudication advice;
environmental consultancy; or
other regulated professional advice.

You should obtain appropriate specialist advice where your circumstances require it.

21. Intellectual Property

Unless otherwise stated, the website and original materials created for it, including its text, branding, graphics, design elements and original content, are owned by or licensed to AmiraClean Limited and are protected by applicable intellectual-property laws.

You may view and print reasonable extracts for your personal or internal business use.

You must not, without appropriate permission:

reproduce substantial portions of the website commercially;
republish our articles as your own;
copy our branding;
modify and redistribute our materials;
sell website content; or
use our intellectual property in a manner that suggests an affiliation, endorsement or relationship that does not exist.

22. AmiraClean Name, Logo and Branding

The AmiraClean name, logo, slogan and other branding must not be used without appropriate permission except where use is permitted by law.

Nothing on the website grants a licence to use our branding merely because it is publicly visible.

23. Third-Party Websites and Services

Our website may contain links to or integrate with third-party services.

These may include technology, social-media, communications, mapping, analytics or other service providers.

Third-party websites and services operate under their own terms and privacy arrangements.

We are not responsible for third-party content or services merely because our website contains a link to them.

You should review the applicable third-party terms where appropriate.

24. Social Media

Our website may link to AmiraClean’s social-media profiles.

Content appearing on third-party social-media platforms may also be governed by the terms and policies of those platforms.

A link to a social-media platform does not mean that AmiraClean controls that platform.

25. WhatsApp and Electronic Communications

Our website may provide the ability to contact AmiraClean through WhatsApp or other electronic communication channels.

Information you send through those channels may be processed by both AmiraClean and the relevant communication provider in accordance with their respective privacy arrangements.

Please avoid sending unnecessary sensitive information through ordinary messaging channels.

Contacting us through WhatsApp does not, by itself, mean that you have agreed to receive unrelated direct marketing from AmiraClean.

26. Telephone Communications and Call Recording

Telephone calls to or from AmiraClean may be recorded where this is implemented by us.

Where calls are recorded, recordings may be used for legitimate purposes such as:

quality assurance;
training;
confirming customer instructions;
complaint handling;
dispute resolution;
security; and
appropriate record keeping.

Further information about the processing and retention of call recordings is provided in our Privacy Policy.

27. Privacy and Personal Data

AmiraClean processes personal information in accordance with applicable data-protection law.

Our Privacy Policy explains, among other matters:

what information we collect;
why we use it;
our lawful bases;
who information may be shared with;
how long information may be retained;
international transfers where applicable; and
your data-protection rights.

Submitting an enquiry does not mean you are required to “consent” to all processing described in our Privacy Policy. Different lawful bases may apply depending on the purpose.

28. Cookies and Tracking Technologies

Our website may use cookies and similar storage or access technologies.

These may include technologies associated with website functionality, analytics and advertising.

Our current website plans include technologies associated with providers such as Google, Meta, Microsoft and TikTok.

Where consent is legally required, relevant non-exempt technologies should not be activated until the appropriate consent has been obtained. Current ICO guidance states that users must receive clear information and that prior consent is required unless an applicable exception applies.

Please refer to our Cookie Policy and cookie-preference controls for more information.

29. Security

We take reasonable organisational and technical measures appropriate to our circumstances to protect our website and information handled through it.

However, no internet transmission or online system can be guaranteed to be completely secure.

You are responsible for using reasonable precautions when accessing online services.

30. Viruses and Malicious Software

We take reasonable steps to maintain website security but cannot guarantee that the website will always be completely free from bugs, viruses or other harmful components.

You should use appropriate security protection on your own devices.

You must not knowingly introduce malware or attempt to compromise the website or systems connected to it.

31. Our Liability for Website Use

Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.

In particular, nothing is intended to exclude or restrict liability for:

death or personal injury caused by negligence where liability cannot lawfully be excluded;
fraud or fraudulent misrepresentation;
breach of statutory rights that cannot lawfully be excluded; or
any other liability that applicable law does not permit us to exclude or restrict.

Subject to those protections, we are not responsible for losses caused solely by reliance on general informational website material where it was reasonable for the user to obtain appropriate professional advice.

If you are a consumer, these Terms do not exclude losses for which we are legally responsible under applicable consumer law.

32. Business Users and Commercial Losses

If you use the website wholly or mainly for business purposes, then, to the fullest extent permitted by law and subject to any separate contract between us, AmiraClean will not be responsible merely by reason of your use of the informational website for indirect or consequential business losses such as loss of profit, revenue, business opportunity or anticipated savings where such exclusion is legally effective.

Any liability relating to cleaning services actually contracted for will be governed principally by the applicable service agreement and relevant law.

33. No Exclusion of Mandatory Rights

Any limitation or exclusion in these Terms is subject to applicable law.

If a provision would otherwise exclude or restrict a right or liability that cannot legally be excluded or restricted, that provision will apply only to the maximum extent permitted by law.

This is particularly important for consumers. Consumer terms must be fair and transparent, and unfair terms may not be enforceable.

34. Changes to These Terms

We may update these Terms from time to time to reflect:

changes to the website;
changes to our services;
changes to our technology;
changes in law or regulatory guidance;
security requirements; or
changes in our business operations.

The latest version will be published on the website with an updated revision date.

Changes will apply prospectively from the effective date of the revised Terms and will not retrospectively rewrite an existing cleaning-service contract unless legally permitted and appropriately agreed.

35. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

36. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce it later.

37. Third-Party Rights

Unless expressly stated otherwise, these Terms are between you and AmiraClean Limited and are not intended to give contractual rights to another person under the Contracts (Rights of Third Parties) Act 1999.

38. Governing Law and Jurisdiction

These Terms and any non-contractual disputes arising from website use are governed by the laws of England and Wales, subject to any mandatory legal protections applicable to you.

If you are a consumer resident elsewhere in the United Kingdom, nothing in these Terms deprives you of any mandatory protections or rights concerning jurisdiction that apply under law.

For business users, unless otherwise agreed in writing, the courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms.

39. Complaints About the Website

If you have a complaint concerning the website, quotation process or our communications, please contact us in the first instance so that we can investigate.

AmiraClean Limited
Avenue Business Centre
17 New Road Avenue
Chatham
Kent
ME4 6BA

Telephone: 0333 880 0029
Email: enquiries@amiraclean.co.uk

For privacy or data-protection matters:
Email: privacy@amiraclean.co.uk

40. Contact Us

If you have questions about these Terms, please contact: